Terms of Service for Balance Solutions Physical Therapy
Effective Date: 03/02/2026
Welcome to Balance Solutions Physical Therapy (“we,” “us,” or “our”). These Terms of Use
(“Terms”) govern your access to and use of our website located at balancesolutions.com as
well as any related online services, digital forms, intake questionnaires, consent forms,
scheduling tools, or other electronic communications and systems we provide, including
those made available through our electronic medical record (“EMR”) platform
(collectively, the “Website”). If you do not agree to these Terms, please do not use the
Website.
1. Website Content and Ownership:
1.1. All content provided on the Website, including text, graphics, images, videos, logos,
and other materials, is the property of Balance Solutions Physical Therapy or its licensors and is
protected by intellectual property laws.
1.2. You may access and view the content on the Website solely for personal, non-
commercial use. You may not copy, modify, distribute, display, perform, or create
derivative works of any content without our prior written permission.
2. Use of the Website:
2.1. You must be at least 13 years old to access and use the Website.
2.2. You agree not to use the Website for any unlawful or prohibited purposes, including
but not limited to transmitting any unauthorized or harmful materials, engaging in
fraudulent activities, or interfering with the proper functioning of the Website.
2.3. You are responsible for maintaining the confidentiality of your account credentials, if
applicable, and for all activities that occur under your account. You agree to notify us
immediately of any unauthorized use of your account or any other breach of security.
3. Medical Disclaimer:
3.1. The content provided on the Website is for informational purposes only and is not
intended to be a substitute for professional medical advice, diagnosis, or treatment.
3.2. You should consult a qualified healthcare professional for any specific medical
concerns or conditions you may have. Reliance on any information provided on the
Website is solely at your own risk.
4. Third-Party Links and Services:
4.1. The Website may contain links to third-party websites or services that are not
owned or controlled by Balance Solutions Physical Therapy. We do not endorse or assume any
responsibility for the content, privacy practices, or activities of these third-party websites
or services.
4.2. You acknowledge and agree that Balance Solutions Physical Therapy shall not be liable,
directly or indirectly, for any damage or loss caused or alleged to be caused by or in
connection with the use of any third-party websites or services.
5. SMS Text Messaging:
The Balance Solutions Physical Therapy patient updates messaging program provides patients
with important health updates and recommendations about the services offered by
Balance Solutions Physical Therapy. These may include:
● Appointment reminders or changes
● Follow-up or care-related communications
● Billing or administrative notices
● Communicating updates, promotions, or important notices
Messages may be sent at various times on an ongoing basis. Message and data rates
may apply.
By providing your mobile phone number and opting in, you consent to receive SMS
messages from Balance Solutions Physical Therapy. Consent is not a condition of receiving
care.
You may opt out of text messages at any time by replying STOP to any message. You
may also contact us directly to update your communication preferences.
For help, reply HELP to any message or contact us at: (440) 449-3400] | help@balancesolutions.com
| 23175 Commerce Park Beachwood, OH 44122
Balance Solutions Physical Therapy is able to send messages to most mobile carriers in the
United States, but not all. Neither Balance Solutions Physical Therapy nor carriers are liable for
delayed or undelivered messages.
Our Privacy Policy can be viewed by clicking this link.
6. Limitation of Liability:
6.1. To the maximum extent permitted by applicable law, Balance Solutions Physical Therapy
and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable
for any direct, indirect, incidental, consequential, or special damages arising out of or in
any way connected with your use of the Website or the content provided therein.
6.2. Balance Solutions Physical Therapy makes no representations or warranties regarding the
accuracy, completeness, or reliability of the content on the Website.
7. Indemnification:
You agree to indemnify, defend, and hold harmless Balance Solutions Physical Therapy and its
affiliates, officers, directors, employees, agents, and suppliers from and against any
claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees
(including reasonable attorneys’ fees) arising out of or relating to your violation of these
Terms or your use of the Website.
8. Modifications to the Terms:
We reserve the right to modify or replace these Terms at any time. The updated Terms
will be posted on the Website, and the revised version will be effective immediately
upon posting. Your continued use of the Website after the posting of any changes
constitutes your acceptance of such changes.